Privacy Policy
September 8, 2026 at 6:10:28 PM
Spine Labs Apopka is operated by SPINE LABS APOPKA, LLC, doing business as Spine Labs Apopka (collectively, “we,” “us,” or “our”). This Privacy Policy explains how this independently owned Spine Labs location collects, uses, protects, and discloses information through https://www.spinelabs.com/location/apopka, its forms, appointment scheduling experiences, and related communications.
This policy applies to this location only. Other Spine Labs locations may be operated by different legal entities and may publish separate policies. If you receive clinical services, information in your medical record may also be governed by a separate Notice of Privacy Practices and applicable health-privacy laws.
Information We Collect
Depending on how you interact with us, we may collect:
Contact and identity information, such as your name, email address, mailing address, and telephone number.
Appointment and service-request information, including preferred dates, requested services, and communications with our team.
SMS consent records, including the consent category selected, date and time, form or source URL, disclosure version, telephone number, and opt-out history.
Website and device information, such as IP address, browser type, pages viewed, referring URL, cookie identifiers, and similar usage data.
Payment or transaction information when applicable. Our payment service providers may process payment card details directly rather than store them.
Other information you choose to provide. Please avoid sending sensitive medical details by ordinary text message or unsecured web form unless the form specifically requests them and explains how they will be handled.
How We Use Your Information
We use the information we collect to:
Schedule and perform services
Process payments and send invoices
Communicate with you regarding your service requests
Send SMS/text messages for appointment reminders, estimates, and service notifications (with your consent)
Respond to inquiries and customer support requests
Improve our website and services
How we collect information
We collect information directly from you when you complete a form, book or request an appointment, contact us, select an SMS consent option, or otherwise communicate with us. We may also collect information automatically through website technologies and receive information from service providers that support our scheduling, communications, analytics, payments, and website operations.
SMS privacy and consent
We send text messages only in accordance with the consent and communication preferences associated with the telephone number provided. Marketing consent and non-marketing consent are presented as separate, optional choices and are not required to submit a form, schedule an appointment, make a purchase, or receive services.
Non-marketing messages. If you opt in, we may send appointment confirmations, reminders, scheduling updates, service notifications, and customer-support communications.
Marketing messages. If you separately opt in, we may send promotions, special offers, service information, and other marketing updates from SPINE LABS APOPKA, LLC, doing business as Spine Labs Apopka.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out of text messages from this location. Reply HELP for help, call +1 (407) 597-7463, or email apopka@spinelabs.com. We may send a one-time message confirming an opt-out request. Opting out of text messages does not cancel an appointment or prevent non-SMS communications that are otherwise permitted.
Mobile information and consent records. Mobile information, SMS opt-in records, and messaging consent will not be disclosed to third parties or affiliates for their own marketing or promotional purposes. We may disclose limited information to service providers acting solely on our behalf to deliver messages or provide customer support. Those providers may not use the information for their own marketing. SMS opt-in data and consent are excluded from all other third-party disclosure categories described in this Policy.
Service providers and other disclosures
We may disclose information to vendors that perform services for us, such as website hosting, form processing, appointment scheduling, communications delivery, analytics, payment processing, security, and professional services. We may also disclose information when required by law, to protect rights or safety, in connection with a business transaction involving this location, or when you direct us to do so. Service providers are permitted to use information only for the services they perform for us and subject to appropriate obligations.
Cookies and analytics
Our website may use cookies, pixels, and similar technologies to operate the site, remember preferences, understand usage, measure advertising, and improve performance. Your browser may allow you to block or delete cookies. Some features may not function correctly if you disable necessary technologies.
Data retention and security
We retain information for as long as reasonably necessary for the purposes described in this Policy, to maintain consent and opt-out records, resolve disputes, enforce agreements, and meet legal or operational requirements. We use reasonable administrative, technical, and physical safeguards, but no method of transmission or storage is completely secure.
Your choices and privacy requests
You may request access to, correction of, or deletion of certain personal information, subject to applicable law and record-retention obligations. You may also manage email preferences through the unsubscribe method in an email and SMS preferences by replying STOP. To submit a privacy request, contact apopka@spinelabs.com. We may verify your identity before completing a request.
Children’s privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without appropriate parental or guardian involvement. A parent or guardian who believes a child provided information may contact us to request review or deletion.
External links
Our website may link to services operated by others, including scheduling, payment, social-media, mapping, or third-party content providers. Their privacy practices are governed by their own policies.
Changes to this Policy
We may update this Policy periodically. The effective date above shows when the current version took effect. Material changes will be posted on this page and, when required, communicated through an appropriate additional notice.
Contact us
SPINE LABS APOPKA, LLC, doing business as Spine Labs Apopka
608 S Hunt Club Blvd, Apopka, FL 32703, USA
Phone: +1 (407) 597-7463
SMS support: +1 (407) 597-7463
Email: apopka@spinelabs.com
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