Privacy Policy

This privacy policy sets out how "Spine Labs” uses and protects any information you give “Spine Labs” when using this website. “Spine Labs” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. “Spine Labs” may change this policy occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/08/2025.

Information We Collect

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How We Use Your Information

We may share your information only in the following situations:

Service Providers

With trusted third-party vendors who perform services on our behalf, such as payment processing, website hosting, and customer communication tools.

Security of Your Information

Spinelabs and its independently owned and operated franchise locations may send appointment reminders, promotional messages, and service updates via SMS. We may send SMS/text messages to you for appointment reminders, special offers, promotions, and service updates only with your consent. By providing your mobile phone number and opting in through our forms or opt-in mechanisms, you expressly consent to receive such text messages. Message frequency may vary, and standard message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact us. We will not sell your mobile number or share it with third parties for marketing without your permission.

Links to other websites

We may collect information about you in the following ways:

Personal Information

Personally identifiable information such as your name, email address, mailing address, and telephone number that you voluntarily provide when requesting an estimate, scheduling a service, or contacting us.

Mobile Information

Your phone number when you provide it for the purpose of receiving SMS notifications related to estimates, scheduling, appointment reminders, or service updates.

Payment Information

Payment-related data (such as credit card information and billing details) collected when you pay for our services. Payment information is processed securely through third-party payment processors and is not stored on our servers unless required for transactional purposes.

Website Usage Data

We may automatically collect certain information when you visit our website, such as IP address, browser type, pages visited, and time spent on the site, through cookies and similar technologies.

We use the information we collect to:

Schedule and perform services

Process payments and send invoices

Communicate with you regarding your service requests

Send SMS/text messages for appointment reminders, estimates, and service notifications (with your consent)

Respond to inquiries and customer support requests

Improve our website and services

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to use commercially acceptable means to protect your data, no method of transmission or storage is 100% secure.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and improve our services.

Cookies are small data files stored on your device when you visit our website. You may choose to disable cookies through your browser settings; however, doing so may limit certain website functionalities.

We may also use third-party tools (such as analytics or advertising platforms) that place cookies on your device in accordance with their own privacy policies.